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COVID-19 testing site in Kitchener reports about 100 no-shows daily

A hospital in Kitchener, Ont., says about 100 people aren’t showing up for their COVID-19 tests every day ever since it switched to an appointment-only system.

A spokeswoman with the Grand River Hospital says it appears people seeking tests are making bookings at multiple sites and only showing up at the appointment that’s most convenient.

Cheryl Evans says the hospital’s drive-thru COVID assessment centre has 550 testing slots available daily, most of which get filled within minutes of bookings opening each morning.

But she says about 450 tests are actually being conducted, since some people simply aren’t showing up to their appointments.

Ontario’s COVID-19 testing centres moved to an appointment-only model earlier this week in a bid to address long lineups at the sites.

The health ministry is urging individuals not to seek testing at multiple sites, saying that results in delayed access for all.

This report by The Canadian Press was first published Oct. 9, 2020.

This story was produced with the financial assistance of the Facebook and Canadian Press News Fellowship.

The Canadian Press

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